Corporate Wikis at WorkThis is a featured page

Wikis are increasingly being used within business and corporations. For example, PBWiki notes that over one-third of the Fortune 500 have wikis hosted on its service. Gartner Research projected in 2005 that wikis will be used in at least 50% of all corporations by 2009. The table below includes just a few examples of corporate wikis. If you wiki at work, add an example of your company's use of wiki technology in the table below. You may also create a detailed profile about the corporate wiki or consider creating a wiki case study.

Company Wiki Name Description Type Uses Benefits Wiki Software / Hosting Service Reference
Aperture Technologies
After one year of seeing his first wiki in late 2003, Nicholas Pisarro, Jr, founder of the software company Aperture Technologies, Inc., had wikis transforming the way people work. Internal Employees used wikis to brainstorm, track projects, write and edit documentation, and coordinate marketing. Countless meetings, conference calls, and back-and-forth e-mails were eliminated by using wikis. Says Pisarro: "Wikis allow this collaboration much better than anything else, so we get things done faster."
Robert Hof,
Business Week Online,
"Something wiki this way comes" (June 7, 2004)
Cardiff Council
(UK Local Government 18, 000 staff)
Cardiff Knowledge Bank A Knowledge Management pilot covering projects and risks Internal Collaborative working
Information sharing
Knowledge Management
Access to consistent information
Efficiency savings
MediaWiki (contact t.riches@cardiff.gov.uk)
Carbon Five

a small company based in San Francisco and Los Angeles that develops enterprise web applications for clients

On the wiki, each client gets its own space. The area is used by the company to collaborate on projects with its clients External Used as an extranet for collaboration with the client


Disney Corporation
Uses wiki technology as part of an information sharing strategy Internal Uses:
internal discussion
idea generation
documentation


Andersen
Dresdner Kleinwort

IT department, London office

In October 2006, 5,000 employees had created more than 6,000 individual wiki pages and logged more than 100,000 hits on the company's official wiki (Internal?)
  • Time savings
  • Less e-mail with attachments (because all on the same platform)
  • E-mail use cut by at least 75% due to wikis, blogs, and instant messaging




  • Carlin
    Business Week
    March 12, 2007
    eBay eBay Wiki Used a wiki to create a better overall customer service experience for their users, suppliers, and partners

    No longer available
    External
    Unknown

    IBM Corporation IBM developerWorks Wiki Wiki used as a part of the developer network

    It includes topics such as:
    - Lotus Quickr Best Practices
    - J2EE Systems Management
    - Websphere Instructor Wiki
    - Series of Web 2.0 Goes to Work conferences
    External




    IBM DITA WikiA wiki-like colloboration site based on DITA topics and maps as its core content type. It was originally designed to support content contribution by subject matter experts who create their content as fully standard, interoperable DITA content.InternalAgile project teams for both project info and related API collateral that can end up as customer documentation or support documentation.

    Product or solution teams needing to collaborate on whitepapers.

    Internal workgroups needing to collaborate on standards and guidelines.

    API and message definition by group collaboration.

    Collaboration on support & config information.
    Reuse of topics in multiple maps.

    Content can be republished in multiple formats using DITA Open Toolkit.

    Ease of content review and update at all times during a development phase. Ease of correction at review.

    Live redisplay of the source DITA content (no static pages)
    PHP application on Apache.Don Day, Austin Tx
    (dond at us dot ibm dot com)
    Microsoft Corporation MSDN Wiki
    Microsoft Developer Network
    An essential source of information for developers using Microsoft tools, products, technologies, and services
    • How-to and reference documentation
    • Sample code
    • Technical articles



    Nokia

    Nokia Research Center in Helsinki

    To collaborate on solving product-design problems and to explore alternatives to e-mail and collaborative software Internal 20% of 68K employees used wiki pages
    • to update schedules
    • to update project status
    • to trade ideas
    • to edit files


    Carlin
    Business Week
    March 12, 2007
    Pixar
    Used a wiki internally to manage film production Internal Used to help coordinate new computerized animation tools for Pixar's planned 2008 release of the WALL-E film

    Mader's blog
    Red Ant
    The aim is to try to get as much information on each project written down. The Wiki has become the main interface with customers – a kind of a mixture of intranet and extranet. External Uses:
    Receptacle for information PLUS
    store meeting notes
    brainstorming
    wireframes
    snippets of code
    presentation of visual designs
    Benefits:
    - Allowed everyone to contribute and to participate
    - Everyone able to add and to reshape content (involving more people)
    - Supportive of its collaborative workflow
    Atlassian Confluence Red Ant Blog,
    "How We WIKI"
    (November 28, 2006)
    SAP SAP Developer Network Wiki Wikis used as part of the developer network External


    Mader's blog
    Sony Ericsson The Sony Ericsson Developer World Wiki A place for application developers External Information on how its technologies are used in Sony Ericsson phones

    To share ideas and information

    It includes "house rules" or guidelines for community members


    Mader's blog
    Stata Laboratories, Inc.



    Benefits:
    - Working on a wiki cut the number of daily phone calls made on projects each each
    - Wikis also allowed Stata to outsource more work

    Aaron Burcell, director of marketing, said "I could justify the cost of the wiki just from the lower teleconferencing bills."

    Robert Hof,
    Business Week Online,
    "Something wiki this way comes" (June 7, 2004)
    Sun Microsystems Sun Wikis
    (a directory of over 120 wiki spaces)

    Example:
    Sun CMT Wiki
    Where contributors inside and outside of Sun Microsystems can share information with each other, and with the world

    The content in the Sun Wikis is organized into spaces. Site visitors just click on one of the spaces listed on the home page to begin browsing the wikis.

    Over 120 wiki spaces are listed
    External Examples:

    Sun CMT Wiki - a wiki for Chip Multi-threaded (CMT) technology, includes documentation, reviews, technical white papers and a developer center


    Wiki Tips - tips on creating wiki spaces and using Confluence

    Acrowiki - Sun's Acronym Wiki

    Sun Cluster Wiki
  • Release notes
  • Descriptions of changes to Sun Cluster features, including bug fixes available between releases
  • New qualifications for Sun Cluster software and hardware
  • Information about the latest Solaris patches that apply to Sun Cluster, with links
    Twitter Users at Sun
    - a list of Twitter users at Sun, including employee name, Twitter handle, role, and what they Twitter about




  • Atlassian Confluence



























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